Staff Training Pack for RAC Motoring Services

We really appreciated working with you. Chris handled us so well – and patiently – despite all our changes! The job has turned out brilliantly and everyone is pleased, including the CEO; it’s being used and it’s working, not staying in a cupboard."

Judith Belcher
RAC

The brief

The ethos of RAC is customer-focussed service. Their training environments, technology and resources are continually reviewed to meet customer needs and to deliver ever-higher standards of service. A substantial systems upgrade demanded high quality staff training resources to facilitate system changeover and the efficient recording of information.

The solution

RAC selects us to deliver practical training solutions on the basis of our strong portfolio and specialist skills and experience. Litchfield Morris works with RAC to create training support products that are designed and produced within exacting timescales.

The product is a bespoke binder that we develop to illustrate procedures so that call centre operations and responses are improved. The binder is attractive, user friendly and functional and gets the right results. Litchfield Morris also designs robust but flexible form templates to ensure accuracy on call records.

The results

The results are human centred, job specific and work effectively across the board.

Enthusiastically used, the organisation including its CEO is delighted, and customers benefit from improved service.